897ph Privacy Policy

1 Introduction

897ph is committed to protecting the privacy of every player who uses the platform. This Privacy Policy describes how 897ph collects, uses, stores, and protects personal information provided by players in the Philippines. It also outlines your rights in relation to your personal data.

This policy applies to all use of the 897ph website and platform, including account registration, deposits and withdrawals in Philippine Peso, sports betting, live casino, slots, and any communication with our support team. By using the platform, you agree to the data practices described here.

If you have questions or concerns about how your data is handled, you can reach the 897ph team directly at [email protected].

2 Information We Collect

897ph collects personal information from players in several ways. The categories of data we collect include:

897ph does not knowingly collect personal information from anyone under 21 years of age. If we become aware that a minor has provided data, the account will be closed and the data removed.

3 How We Use Your Information

The personal data collected by 897ph is used for the following purposes:

• Account management — to create and maintain your player account, verify your identity, and provide access to the platform.
• Transaction processing — to handle PHP deposits and withdrawals via Philippine bank transfer, GCash, Maya, and online mobile banking.
• KYC and compliance — to verify that you meet the 21+ age requirement and to fulfil identity verification requirements before processing withdrawals.
• Platform security — to detect and prevent fraud, duplicate accounts, unauthorised access, and other prohibited activities outlined in our Terms & Conditions.
• Support and communications — to respond to your queries, send account notifications, and provide service updates relevant to your account.
• Responsible gaming — to monitor account activity for signs of problem gambling and, where appropriate, apply limits or restrictions in line with responsible gaming practices.
• Platform improvement — to analyse aggregated usage patterns and improve the 897ph platform experience for players across the Philippines.

897ph does not use your personal data for unsolicited commercial marketing from third parties. Where 897ph sends promotional communications about its own offers, you may opt out by contacting support.

4 KYC and Identity Verification

Identity verification is a standard part of the 897ph account process. Before your first withdrawal is approved, you will be asked to submit a valid government-issued Philippine ID and any additional documents the verification process requires.

KYC documents submitted to 897ph are:

• Stored securely using access-restricted systems.
• Used solely to verify your identity and confirm account ownership.
• Not shared with third parties for commercial or marketing purposes.
• Retained for as long as your account is active and for the period required by applicable record-keeping standards.

If you have questions about the KYC process or need to update your verification documents, contact support at [email protected].

5 Payment Data and PHP Transactions

All financial transactions on 897ph are processed in Philippine Peso. When you make a deposit or request a withdrawal using bank transfer, GCash, or Maya, 897ph retains transaction records that include the payment method reference, amount in PHP, timestamp, and outcome.

897ph does not store complete bank account numbers, GCash PINs, Maya passwords, or equivalent credentials. Payment references are retained only to the extent necessary for transaction reconciliation and to verify that withdrawals are returned to the same payment source used for deposits.

Payment records are maintained for as long as required for financial record-keeping and dispute resolution purposes. If a transaction dispute arises, these records may be reviewed internally by the 897ph team.

6 Data Security

897ph implements technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the 897ph platform.
• OTP (one-time password) authentication for account access and sensitive actions.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security reviews of platform systems and data handling processes.

While 897ph takes security seriously, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your password and OTP codes — confidential. If you suspect your account has been accessed without your authorisation, contact support immediately.

7 Cookies and Tracking Technologies

897ph uses cookies and similar technologies to make the platform work correctly and to improve your experience. The types of cookies used include:

• Essential cookies — required for core platform functions such as keeping you logged in during a session. These cannot be disabled without affecting platform access.
• Functional cookies — remember your preferences, such as language or display settings, so you do not need to reset them on each visit.
• Analytics cookies — collect aggregated, anonymised data about how players navigate the platform. This helps 897ph identify areas for improvement.

You can manage cookie settings through your browser's privacy controls. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. 897ph does not use cookies to serve third-party advertising.

8 Sharing of Personal Data

897ph does not sell or rent your personal information to any third party. Data may be shared in the following limited circumstances:

• Service providers — third-party providers who assist with payment processing, identity verification, platform hosting, or customer support operations. These providers are bound by data processing agreements and may only use your data as instructed by 897ph.
• Legal and regulatory requirements — where disclosure is required by applicable law, court order, or a legitimate request from a relevant authority.
• Fraud prevention — where sharing is necessary to investigate suspected fraud, money laundering, or other prohibited activity affecting the platform or other players.
• Business transfers — in the event of a merger, acquisition, or transfer of platform operations, personal data held by 897ph may be transferred to the successor entity, subject to the same privacy protections described here.

In all cases, data sharing is limited to what is necessary for the stated purpose.

9 Data Retention

897ph retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, financial, and compliance obligations. The general retention approach is:

• Account information and betting history are retained for the duration of your account and for a defined period after closure.
• KYC documents and identity verification records are retained as required for compliance and dispute resolution.
• Transaction records in PHP are retained for the period required for financial record-keeping.
• Support communications are retained for the period needed to resolve the query and handle any follow-up.

When data is no longer required, it is deleted or anonymised in accordance with our internal data retention procedures. You may request information about the retention period applicable to your specific data by contacting support.

10 Your Rights Over Your Personal Data

As a player using the 897ph platform from the Philippines, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal data 897ph holds about you.
• Right to correction — if your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion — you may request deletion of your personal data, subject to legal and compliance retention requirements.
• Right to object — you may object to specific uses of your data, including receiving promotional communications from 897ph.
• Right to data portability — you may request that certain data be provided in a portable format where technically feasible.

To exercise any of these rights, contact the 897ph support team at [email protected]. 897ph will respond to data requests within a reasonable timeframe. In some cases, identity verification may be required before a request is processed.

Please note that some data cannot be deleted while your account remains active or while retention is required for legal compliance. If you wish to close your account, refer to the account closure section of our Terms & Conditions.

11 Responsible Gaming and Data

897ph uses account activity data as part of its responsible gaming approach. Betting patterns, session frequency, deposit volumes, and related data may be reviewed internally to identify players who may benefit from self-management tools or a welfare check.

This use of data is not for commercial profiling — it is intended to support player wellbeing. Players can access deposit limits, session limits, and self-exclusion tools from within their account settings. For more information on these tools, visit the Responsible Gaming page.

If you request a self-exclusion period, 897ph will apply account restrictions and suppress marketing communications for the duration of the exclusion.

12 Changes to This Privacy Policy

897ph may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or data handling practices. When material changes are made, the updated policy will be posted on this page with a revised date at the top.

It is your responsibility to review this policy periodically. Continued use of the 897ph platform after an update is posted constitutes acceptance of the revised policy. If you have concerns about a change, contact support before continuing to use the platform.

13 Contact and Data Enquiries

For any questions about this Privacy Policy, requests relating to your personal data, or concerns about how 897ph handles your information, contact the support team:

• Email: [email protected]
• Support hours: Available 24 hours a day, 7 days a week

For frequently asked questions about the platform, including account management and withdrawals, visit the FAQ page.